Returns

14 day cooling-off period
Any product purchased from www.toralin.com can be returned and/or exchanged within 14 days of delivery.

You have 14 days (the cooling-off period starts on the day you receive the product) to return any product purchased from Toralin; you do not need to give a reason for the return. The product must, however, be returned unused and, if possible, in the original packaging. We make a charge for any product that has been used or damaged, and deduct this from the amount to be refunded.
The costs of returning the product must be paid by the customer.

Return Procedure

Register your return using the return form below.

1. You will receive a confirmation email from us at the address you provided when placing your order.
2. Carefully pack the items in their original packaging and ensure it remains undamaged. Do not write on or attach stickers to the packaging.
3. Send the package back and always keep your proof of shipment.

Once we have received your return, you will receive a confirmation email. If applicable, the amount will be credited and refunded.

Please note: Any issues that occur during return shipping are the responsibility of the sender. Therefore, keep your proof of shipment until we have confirmed that your return has been received.

Register your return using the return form:

 

Address for returns:
TORALIN V.O.F.
De Huufkes 92,
5674 TM Nuenen
The Netherlands

Did you order the wrong product?
Despite the fact that you carefully chose the item(s) you ordered, it may well be that you unintentionally chose the wrong product for your needs. You can then use our returns procedure.

Have you received the wrong product or is your order incomplete?
On receipt, always check that the delivery is complete and correct. If an incorrect item has been delivered, or an item is missing, please report this by email to our customer service department: info@toralin.nl. We will ensure that any error on our part is remedied as quickly as possible.

Have you received a damaged or defective item?
If you have received a damaged or defective item, you should notify our customer service department as set out above. We will do everything we can to rectify the situation for you as quickly as possible.

"The entrepreneur will refund all payments made by the consumer, including any charges imposed by the entrepreneur for delivery of the product. Refunds will be made without delay but within 14 days of the day on which the consumer reports his intention to cancel the transaction. Except where the entrepreneur offers to collect the product himself, he may delay repayment until either (a) the product has been received or (b) the consumer can prove that the product has been returned, depending on which date comes first. Except where the consumer agrees to a different method, the entrepreneur will use the same form and method of payment for refunds as that used by the consumer. There are no fees attached to the refund for the consumer."